Set payment issues, such as declined or incomplete transactions

If you have problems paying for Google products, you might need to gear up a problem with your payments contour.

Discover the issue you're experiencing beneath:

"Your transaction cannot be completed"

A diverseness of different situations may trigger this message. Effort these suggestions to resolve the effect:

  • If this message is followed past instructions for submitting additional data to u.s., please do so. The other steps listed are unlikely to resolve this result.
  • Check whether the billing address for your payment method (such as a credit carte du jour) matches the accost recorded in your Google payments middle settings. If they don't match, update your address in your Google payments center, and try the transaction again.
  • Try using a Google Play gift card to consummate the transaction.
  • Attempt using the all-time interface for your computing device:
    • If you're using a desktop computer, try the transaction using the Google product's website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the gild once again.
    • Endeavour creating a new Google account if you lot don't already have one and visiting the Google Store to try the transaction again.

"Unable to complete transaction: Expired card"

Bank check to see if your payment method is up to appointment. If information technology isn't, update information technology in the Payments centre.

"Unable to complete transaction. Please employ another form of payment."

Note: These steps also apply if yous see the error message "Your payment didn't get through. Please endeavour a different payment method or effort again later."

Try the following:

  1. Check to see if your payment method is up to appointment. If it isn't, update it in the Payments eye, and then try your purchase again.
  2. Make certain you have enough money in your account for the purchase.
  3. If you're still having bug, contact your bank to see if at that place's a problem with your business relationship.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an issue with your business relationship"

If you meet this message, information technology might be because:

  • We saw a suspicious transaction on your payments contour.
  • We need a fiddling more information to protect your account against fraud.
  • Nosotros demand a little more information to comply with European union law (European customers simply).

To fix the event, try the following:

  1. Go to the Payments center.
  2. Accept action on any errors or requests in the payments centre.
    1. You lot might demand to verify your identity before you tin buy annihilation through your Google Business relationship.
  3. Brand sure your name, address, and payment information are up to engagement.

"Unable to process payment: Depression menu balance"

Yous might not have enough funds in your account to make the payment. Check your account balance or contact your bank.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. You must verify the carte du jour earlier you tin apply it over again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you have multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Side by side to the card that says "Verification needed," click Verifyand thenCharge carte du jour.
  4. Inside 2 days, you lot'll discover a temporary charge on your card argument along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If y'all endeavor to verify the payment method again:

  1. Confirm which bill of fare you desire to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Wait up to 2 days.
    • If more 2 days: Bank check your card argument. Y'all should notice a temporary accuse from Google called "GOOGLE TEST," with an 8-digit lawmaking.

Card is grayed out & says "menu is ineligible"

Y'all can't utilise this card for this buy. Try to brand the buy again with a different card.

If the card you lot desire to use isn't listed, follow the on-screen instructions to add together a new menu.

Airtight payments profile

Learn more nigh what to exercise if you temporarily or permanently airtight your payments contour.

If you're nevertheless having problem, contact support.

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